AdaptiBar is committed to providing great support to our students. Common technical issues are listed below. If you do not find an answer to your question, email us or call us toll-free at (877) 466-1250. Live customer support is available from 6:00 AM CST until 12:00 AM CST.  If your call is transferred to voice mail, please leave a message and a technical support representative will be paged to return your call momentarily.  We are available 24 hours a day, 7 days a week via e-mail.

Before you get started, read the Guide to Maximizing the Benefits of AdaptiBar.

Common Technical Concerns

Help, I've lost my password!

No worries. Simply click here and we'll send you a password reminder via email. This email will be sent to the email address with which you are registered.

I don't seem to be able to login.

Well, you got to this page so obviously your Internet connection is working fine. Try logging in from another machine and see if that works. Make sure that you are using the email address you registered with and that you are using your current password.

I am changing my email address. What should I do?

You can change your email address at any time. Simply login and then go to My Profile and make the update.

I can't see the whole screen. What should I do?

You can enlarge the viewing area of your browser by clicking the F11 key on your keyboard. When you want to return to the normal view, click F11 again.